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Effective May 1, Faster & Safer Shared Branching : We’ve added IDCheck to protect your identity during shared branch transactions. Learn More & Set Up Early

Icon Credit Cards Credit Cards and Debit Cards

How do I change my name on my VISA® Debit Card and/or Credit Card?

Please visit any of our branch locations or call (808) 531-3711 (or 1-877-531-3711 toll free) for assistance.

What number do I call after business hours to report lost or stolen cards?

Member Service, Inquiry & Lost/Stolen ATM card or VISA® Debit card:
Open weekdays 7:30 a.m. to 6:00 p.m., 9 a.m. to 2 p.m.
Hawaii, (808) 531-3711 | U.S. toll free, 1-877-531-3711

Lost or Stolen VISA® Debit card (24 hours):
Effective February 10, call 866-820-9788; or 727-299-2449 if you are calling from outside the U.S.

Lost or Stolen VISA® credit card (24 hours):
888-232-2555.  If out of country, call collect, 727-299-2449

I travel often and have a hard time paying my VISA credit card on time. Is there a way I can pay automatically and avoid the late fees?

You may make your payments via Online Banking. However, we currently are unable to set up automatic payments to your VISA® credit card.

How do I dispute an unauthorized charge on my VISA® credit card?

Call 888-232-2555 or dispute the transaction online or on the Aloha Pacific Card Control app.

Do you process credit card limit increase requests online?

You may be able to apply for an increase online. Upon receiving and reviewing your application, our loan office will contact you for additional information.

If a member is under the age of 18, can he/she apply for a loan, VISA® credit card or overdraft protection?

Members must be at least 18 years of age to apply for credit at Aloha Pacific Federal Credit Union.

Where do I send my VISA® Credit Card payments?

Your VISA® Credit Card payments may be made at any of our branch locations or you may mail payments to:

VISA
P.O. Box 60510
City of Industry, CA 91716-0510

Paying your credit card bill through online banking or our mobile app is convenient and efficient. Use the Move Money function to pay your bill.

How do I request a MasterCard Credit Card?

We do not currently offer MasterCard Credit Cards.

You may apply for an Aloha Pacific Federal Credit Union VISA® Platinum Credit Card by visiting any of our branch locations or contact us for assistance. Or apply online in our Credit Cards section.

What do you offer for credit cards?

Aloha Pacific Federal Credit Union offers VISA® Platinum credit cards, accepted worldwide. Please visit the Credit Cards area on our website for additional information, or stop by one of our convenient branches.

Can I pay my VISA® Credit card through Bill Payment?

Bill Payment Service allows members the ability to pay recurring or one-time payments from a checking account. However, because credit card payments can be different from one payment to another, you may elect not to set your payment as recurring.

How much does it cost to replace a lost VISA® Debit or Credit card?

Please contact us or visit our website for the current schedule of fees.

If I want my child (underage) to use my VISA® Credit or Debit card, do I need a separate card or account for him/her? Can I just let him/her use my card? Should I order an extra card in my name for my child to use?

A member under the age of 18 is not eligible to have a VISA credit or debit card.

What is the difference between an ATM card and a debit card?

Aloha Pacific Federal Credit Union ATM cards are PIN based and are used primarily for ATM transactions (withdrawals and deposits).

Debit cards (check cards) offer ATM transaction capability as well as point-of-sale transactions (purchases at merchants that accept VISA cards). When processing a debit card purchase, you may either use your Personal Identification Number (PIN) or signature.

How do I apply for a Debit Card?

To apply for a debit (check) card, visit any of our branches or contact us at (808) 531-3711 or (877) 531-3711 for more information. The debit card can be issued within minutes at any branch.

How do I order a new ATM or VISA® Debit card?

You may order a new ATM or VISA® Debit card by visiting any branch location or calling us at (808) 531-3711 (or 1-877-531-3711 Toll Free).

How long does it take to receive a replacement ATM/Debit card by mail? Replacement card(s) and PIN(s) will arrive within 7 to 10 business days. New PIN(s) arrive approximately 1-4 days after the card(s).

My Debit Card is not working

Please visit any of our branch locations or call us at (808) 531-3711 or (877) 531-3711 for assistance.

Can I change my Personal Identification Number (PIN) for my ATM or Debit card?

Members are able to change their PIN on their ATM or debit card by visiting a branch. Call the Contact Center at 808-531-3711 or 1-877-531-3711 toll-free for more information.