Questions

Can I refinance my car loan?

Please visit any of our conveniently located branches or contact us for assistance.

Can the credit union assist me with a student loan?

We do not offer federally funded student loans. However, please contact us for information regarding other loan options that may be available to meet your educational needs.

How many co-signers can I have on my loan?

Please visit any of our conveniently located branches or call us for assistance.

How will I know if I will need a co-signer? A co-signer may be an alternative to obtain a loan that may not be considered otherwise.

Do you offer consolidation loans?

Aloha Pacific Federal Credit Union offers an array of loan products. Please visit any of our branches or call us at (808) 531-3711 or (877) 531-3711 for assistance.

Do you offer construction loans?

We do not currently offer construction loans. Please contact us at (808) 531-3711 or (877) 531-3711 or visit one of our branch locations for information about our other loan products that might assist you.

Where can I mail my loan payment?

You may mail your loan payments to:

Aloha Pacific Federal Credit Union
832 South Hotel Street
Honolulu, Hawaii 96813

I applied for a loan online. Can I check the status?

Please call us to check the status of your online loan application. If you have previously established a user profile through the Online Application Center of Aloha Pacific FCU, you can use the "Returning Users" login box on the loan application page.

How do I order loan payment coupon books?

Members may visit any Aloha Pacific FCU branch to re-order loan payment coupon books, or call us at (808) 531-3711 (or 1-877-531-3711 toll free) for assistance.

Who can I call to discuss my delinquent loan?

You may contact us at (808) 531-3711 (or 1-877-531-3711 toll free) and speak with a representative in the Consumer Loan Department.

How can I pay my loan from another bank or financial institution?

Loan payments generated from another bank or credit union must be set up through that bank/credit union. Please refer to your bank/credit union to set up your payments.

Is there a grace period on my consumer loan payment?

Your loan payment is due on the due date. Please visit any of our conveniently located branches or call us at (808) 531-3711 (or 1-877-531-3711 toll free) for assistance.

I am making my last consumer loan payment. How do I obtain a payoff?

You may obtain your payoff balance by visiting any of our branches or call us at (808) 531-3711 (or 1-877-531-3711 toll free).

Can I make my loan payment over the phone and online?

Loan payments are accepted at Aloha Pacific Federal Credit Union branches, by telephone at (808) 531-3711 (or 1-877-531-3711), telephone banking (Bank-by-Phone) and Online Banking.

My vehicle is financed with the credit union. May I take the vehicle out of the state?

To request to ship a vehicle out of the state, you will be asked to complete an Authorization to Ship Automobile form.

Please visit any of our branch locations or call (808) 531-3711 (or 1-877-531-3711 toll free) for additional documentation and information requirements.

I have a loan with the credit union and I am considering filing bankruptcy. I do not want to include the credit union in the bankruptcy, what do I do?

We recommend that you seek legal counsel regarding your intention to file for bankruptcy.

Do you offer pay day loans?

Aloha Pacific Federal Credit Union offers personal term loans, auto loans and VISA credit cards.

Do you offer student loan consolidation?

We do not offer government-insured student loans. Refer to your school's financial aid office for assistance.

How long does it take to receive my title once I pay off my auto loan?

Upon receiving your final auto loan payment, allow for a minimum of 10 business days to receive your vehicle title.

What do I do if my information is not updated at the credit bureau?

You may address your concerns with the credit reporting agency.

What are closing costs?

Closing costs are fees paid by the mortgage borrower (loan fees, discount points, title insurance, appraisal fees, credit report, recording fees, etc.).