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Can I change my address online?

Address change requests may be processed at any of our conveniently located branches, or you may submit your request in writing by mail. To protect you and your accounts, we prefer that you have your signature notarized for requests submitted by mail.

Can I change my password?

Please visit any branch or call us at (808) 531-3711 (or 1-877-531-3711 toll free) to determine what password you are requesting to change.

Can I open an account online?

Yes, you can open an account online.

You may also visit any of our branch locations to open your account, or you may complete the Member Application form located in our Membership tab before visiting a branch.

Checks: Why am I unable to order checks online?

If your last check order was more than 12 months ago, the check vendor will direct you to your financial institution. This is a safety precaution to protect our members from possible fraudulent activity on their accounts.

How do I access my account online?

To access your account online, you must enroll in Online Banking. Visit our Online Banking & Bill Payment page for details. Or call us at (808) 531-3711 or (877) 531-3711 toll free for additional assistance.

How do I order/reorder checks online?

You may order checks through Online Banking by logging into your account from our homepage at alohapacific.com. From there, navigate to the Reorder Checks link listed under Additional Services from the main navigation menu.

Or, you can order checks by accessing the re-ordering website.

How can I export my account history to Quicken or MS Money?

You may obtain your account history through our Online Banking service. Please visit any of our branch locations or call us at (808) 531-3711 or (877) 531-3711 toll free for assistance.

What is the cost for producing check copies and account statements?

If you currently are enrolled in online banking for your account(s) at Aloha Pacific Federal Credit Union, you are able to obtain and print your account statements and checks from your home computer. Your statements and checks are available on a rolling 12-month period. If you do not have online banking, please contact us or visit our website for the current schedule of fees.

Are there any service fees for using Telephone Banking?

This is a free service. Please visit Services page for current information regarding Telephone Banking (Bank-by-Phone).

If other members transfer money to my account, or if I transfer money to another member's account, can they see my balance?

APFCU members can transfer money to another member's Aloha Pacific FCU account through Online Banking. 

Also, if you provide us with the name and account number of another member, we may transfer funds upon request and in person.

We do not transfer funds to another member's account over the phone.

If we process the transfer, the receiving member is not provided a receipt. You, as the requester, will receive a receipt for the transfer transaction; however, the balance of the receiving member's account is not displayed on your receipt.